RETURN POLICY

Returns (if applicable)

  • We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
    Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Defective Products

  • If you receive a defective product, we will send you a replacement for free.
  • A video must be sent to the Customer Support Team to support your claim.
  • If your product becomes defective due to a manufacturing defect, we will send you a free replacement. 

Wrong Address

  • It is the responsibility of the buyer to make sure that they enter their shipping address correctly.
  • Please contact our Customer Support Team within 6 hours of ordering if you believe you have provided us with an incorrect shipping address. We do our best to speed up our processing times, so there is always a small window to correct an incorrect shipping address. 

 Lost or Stolen Packages

  • Family Sunshines is not responsible for lost or stolen packages.
  • If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint to your respective shipping carrier.
  • If you have any further questions on how to do this please reach out to our Customer Support Team.

 Shipping Fees

  • The buyer is responsible for paying any shipping fees related to international orders.
  • Family Sunshines is not responsible for paying customs, duties, taxes and currency exchange fees.